Consultation & Feedback Hub

To be in with a chance of winning a £50 voucher of your choice, we would like your feedback on our new Social Tenant Access to Information Requirements (STAIRs) Policy.

Entries close Sunday 21st June.

About this consultation

This policy explains how you can access information about us, what we will publish, and how you can request information if it is not already available.

Your views are important to help us make sure the policy is clear, fair, and easy to use for all customers.

We would like to know:

• How easy the policy is to understand
• Whether it meets your needs
• How we can improve it

This survey should only take a few minutes to complete. Your feedback will help us improve how we share information and support customers.

Click here to view the draft document.

Thank you.

At Orwell we are constantly reviewing our policies and procedures to make our services better for our customers, we do like to get feedback from our customers.

We ask if you could take a few minutes to review our new Neighbourhood Policy & Procedure and let us know your thoughts.

Please see below our draft Neighbourhood Policy & Procedure here. 

We would be grateful if you would take some time to review the contents of this policy and complete the survey. 

Closing date is Tuesday 20th May 2025

At Orwell we always like to hear what you think and social value is really important to us.

This year we've put our Social Value Statement document together and would like to know your thoughts before we publish it.

Please take a look at the document below and fill in the survey at the bottom of this page.

Closing on Sunday 23rd March

Hi! I'm Claire and I am the Customer Engagement Officer here at Orwell.

Over the last few years, we’ve increased the ways that you can provide us with feedback and have your voice heard. This includes surveys, complaints and compliments and increasing the number of events we host across our communities, this year we have some special projects- watch this space!

To make sure we focus on what really matters to you moving forwards, we are asking for your feedback to make sure your voices are heard, so we can engage with you in a way that suits you.

Meet the rest of the Customer Insight & Engagement Team here

We would be grateful for you to take some time to complete the survey below.

As a thank you for completing this consultation, we will be entering participants in a £50 prize draw (voucher of your choice) 

It's important to us that you have a say in any changes or improvements we are thinking of making to our services.

We want to know how you want to have your voice heard, so we can engage with you in a way that suits you.

We would be grateful for you to take some time to complete the survey below.