Decant Policy & Procedure & Consumer Standards Consultations

This was issued by the regulators in April of this year and focuses on making sure we hold the correct information on our customers and how we use this information to ensure our services best match the needs of our customers. 

Ref- Diverse needs (section 2.1.1)
Registered providers must use relevant information and data to:
a) understand the diverse needs of tenants, including those arising from protected characteristics, language barriers, and additional support needs; and
b) assess whether their housing and landlord services deliver fair and equitable outcomes for tenants.

Please see below a quick survey regarding the collection of the required data, we would be grateful if you would take a moment to complete this.

Closing date is Thursday 31st October

This decant policy and procedure is in place, to ensure customers are supported, informed, and accommodated during times we may need to move a customer out of their home, which is known as ‘decant’. Orwell recognises that moving home is a stressful time, particularly when it is not the customer’s choice. 

We aim to ensure that there are clear guidelines and procedures for the fair and efficient management for supporting customers that are required to move out of their home whether it be temporary or permanent.

Please see below our draft Decant Policy & Procedure. 

We would be grateful if you would take some time to review the contents of this policy and complete the survey below. 

Please view the document here 

 

Closing date is Thursday 31st October