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Your voice matters!
This is your space to share ideas, give feedback, and help shape the future of Orwell Housing. Explore the options below and get involved today.
Click any image to find out more!
We love hearing from you! Whether it’s through quick surveys, consultations, Tenant Satisfaction Measures, or sharing a compliment and even making a complaint. Your feedback helps us make things better.
We share results and keep you updated so you can see the difference your voice makes.
Your voice matters. Here you can take part in consultations that shape our services and community. We’ll share updates and publish the results so you can see how your feedback makes a difference. Explore current consultations, review past outcomes, and stay involved in decisions that impact you.
The ORG is a group of customers who work with us to make services better. They meet every month on a Monday evening and carry out three scrutinies each year.
The group looks at how we’re performing and makes recommendations for improvement. They also give feedback on policies and service changes to make sure the customer's voice is heard.
CHAT is a group of Orwell customers that work with our Customer Experience team to check how we handle complaints and make sure we follow the Housing Ombudsman’s Complaints Handling Code. The group meets every three months to spot trends, review outcomes, and suggest improvements. You can see feedback results on our website, showing what we’ve changed to make our service better.
Independent East is a partnership of five housing associations - Broadland, Freebridge, Havebury, Orwell, and Saffron. Working together to share ideas and improve services for customers, with customers.to help shape better services. Your feedback and experiences guide the changes we make.
Want to make a difference? Volunteers help us improve lives and support our work. Whether you’re looking to learn, share your skills, or meet new people, we’d love to have you on board.
Your voice matters!
This is your space to share ideas, give feedback, and help shape the future of Orwell Housing. Explore the options below and get involved today.
Click any image to find out more!
We love hearing from you! Whether it’s through quick surveys, consultations, Tenant Satisfaction Measures, or sharing a compliment and even making a complaint. Your feedback helps us make things better.
We share results and keep you updated so you can see the difference your voice makes.
Your voice matters. Here you can take part in consultations that shape our services and community. We’ll share updates and publish the results so you can see how your feedback makes a difference. Explore current consultations, review past outcomes, and stay involved in decisions that impact you.
The ORG is a group of customers who work with us to make services better. They meet every month on a Monday evening and carry out three scrutinies each year.
The group looks at how we’re performing and makes recommendations for improvement. They also give feedback on policies and service changes to make sure the customer's voice is heard.
CHAT is a group of Orwell customers that work with our Customer Experience team to check how we handle complaints and make sure we follow the Housing Ombudsman’s Complaints Handling Code. The group meets every three months to spot trends, review outcomes, and suggest improvements. You can see feedback results on our website, showing what we’ve changed to make our service better.
Independent East is a partnership of five housing associations - Broadland, Freebridge, Havebury, Orwell, and Saffron. Working together to share ideas and improve services for customers, with customers.to help shape better services. Your feedback and experiences guide the changes we make.
Want to make a difference? Volunteers help us improve lives and support our work. Whether you’re looking to learn, share your skills, or meet new people, we’d love to have you on board.
