CLOSED: This survey has concluded.
Decant Policy & Procedure Survey
This decant policy and procedure is in place, to ensure customers are supported, informed, and accommodated during times we may need to move a customer out of their home, which is known as ‘decant’. Orwell recognises that moving home is a stressful time, particularly when it is not the customer’s choice.
We aim to ensure that there are clear guidelines and procedures for the fair and efficient management for supporting customers that are required to move out of their home whether it be temporary or permanent.
Please see below our draft Decant Policy & Procedure.
We would be grateful if you would take some time to review the contents of this policy and complete the survey below.
Closing date is Thursday 31st October