Compensation Policy - Win a £25 voucher!

About this consultation

We're reviewing our Compensation Policy and Procedure and would love to hear what you think.

We've updated the policy to make sure it reflects the Housing Ombudsman's guidance and helps us provide fair compensation when things go wrong. The document is still in draft form and is also being reviewed by colleagues across Orwell.

Some parts of the procedure are quite detailed as they're mainly designed to guide staff, so please don't worry about understanding every section. We're more interested in your overall impression.

We'd particularly like to know your views on the fairness of the document, whether it reflects Orwell's commitment to putting things right when customers have had a poor experience, any areas you feel require greater emphasis, and any suggestions you may have for improving the document or the compensation process.

Once the policy is finalised, we'll provide a simpler explanation on our website that's easier to understand.

This survey should only take a few minutes to complete.

Click here to view the draft document.

Thank you for taking the time to help us improve this document. 

Your feedback is really appreciated and will help us improve how we share information and support customers.