Helpful links & information

When did it all Begin?

Orwell Housing Association was formed in 1963 in Ipswich, employing no staff and managing only a handful of properties. Today, Orwell provides a range of services including housing, support and care services. We employ around 700 staff including relief and volunteers whilst managing approximately 4,000 homes for 7500+ residents.

Orwell occupies a refurbished Victorian building at 325 London Road, Ipswich, as our Registered Head Office.

If you want to know what makes Orwell tick, discover more about our history, company values and customer care here

Latest news

Want to get involved in what is happening around the business?

Have a say and make a difference! We are committed to improving our services, and we encourage our customers to get involved and help us achieve this. We provide a range of ways for you to get involved, at a level that suits you and the time you have spare.

You will never be left out of pocket for your involvement as we will reimburse transport costs where necessary.

Complaints Handling Assessment Team (CHAT)

The CHAT team will work with Customer Services and Customer Engagement to help us monitor our complaints processes and outcomes.

We will meet quarterly at our headquarters in Ipswich on a Saturday between 10am & 12pm, where CHAT will support identifying trends in complaints and monitoring the outcomes of complaints, whilst ensuring adherence to the Housing Ombudsman Complaints Handling Code.

Find out more and how to apply here

Orwell Resident's Group (ORG)

The ORG are a performance review group, scrutinising service areas, and acting as a critical friend to influence the future of housing services.

Every month we meet at our headquarters in Ipswich on a Monday evening from 6pm - 8pm with the rest of our like-minded ORG members and members of Orwell staff to get involved behind the scenes of Orwell, including to scrutinise three service areas per year.

This year the three areas are;

• Housing Management
• Complaints
• Voids

Find out more and how to apply here

Your Regional Voice- Independent East

A new Resident's Voice for Norfolk and Suffolk.

(Orwell Housing Association, Broadland Housing Association, Havebury Housing Partnership, Freebridge Community Housing and Saffron Housing Trust)