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Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Share your feedback and help shape our services. From surveys to suggestions, every comment helps us improve and make a difference for all our customers.
Transactional Surveys
You might receive a survey by email, text, or post about your experience with us. Your feedback helps us understand what worked well and what could be better.
How can you help?
Tell us why you gave your score
Share any ideas for improvement
Why do we do this? We want to learn from your experience. If scores and comments don’t match, we may contact you for more details.
What happens next? We share your feedback with the right teams so they can make changes. Some improvements take time, but your input really makes a difference.
Tenant Satisfaction Measures (TSMs)
The Tenant Satisfaction Measures Standard requires all social housing providers to report on performance each year. This includes surveys on repairs, safety, complaints handling, engagement, and neighbourhood management.
Orwell works with an independent agency (TLF) to call a random sample of tenants each quarter. Our results go to the regulator in June and will be published nationally. We’re already acting on feedback and focusing on areas with lower satisfaction.
For further information, please view the link on the Orwell website here
Complaints & Compliments
We welcome both complaints and compliments. Your feedback helps us improve and recognise great service.
Complaints A complaint is any expression of dissatisfaction about our service or actions. You don’t need to use the word “complaint” – we’ll treat it as one. To submit a complaint, please fill out our complaints form here.
Compliments If a staff member has done a great job, let us know! We’ll make sure they hear about it.
Share your feedback and help shape our services. From surveys to suggestions, every comment helps us improve and make a difference for all our customers.
Transactional Surveys
You might receive a survey by email, text, or post about your experience with us. Your feedback helps us understand what worked well and what could be better.
How can you help?
Tell us why you gave your score
Share any ideas for improvement
Why do we do this? We want to learn from your experience. If scores and comments don’t match, we may contact you for more details.
What happens next? We share your feedback with the right teams so they can make changes. Some improvements take time, but your input really makes a difference.
Tenant Satisfaction Measures (TSMs)
The Tenant Satisfaction Measures Standard requires all social housing providers to report on performance each year. This includes surveys on repairs, safety, complaints handling, engagement, and neighbourhood management.
Orwell works with an independent agency (TLF) to call a random sample of tenants each quarter. Our results go to the regulator in June and will be published nationally. We’re already acting on feedback and focusing on areas with lower satisfaction.
For further information, please view the link on the Orwell website here
Complaints & Compliments
We welcome both complaints and compliments. Your feedback helps us improve and recognise great service.
Complaints A complaint is any expression of dissatisfaction about our service or actions. You don’t need to use the word “complaint” – we’ll treat it as one. To submit a complaint, please fill out our complaints form here.
Compliments If a staff member has done a great job, let us know! We’ll make sure they hear about it.
